Refund & Cancellation Policy
Mar y Sal Viajes con Nosotros maintains cancellation and refund guidelines designed to be fair and transparent for customers and service providers.
Cancellation Timeframes
- Cancellation requests submitted within 10 days of the original purchase date may qualify for a full refund.
- Requests made after the first 10 days may be subject to a cancellation fee of up to 35% of the total amount paid.
Services That May Not Qualify for Refunds
Certain promotional activities, reservation fees, transportation arrangements, supplier charges, or partially used services may be considered non-refundable according to provider policies.
Refund Processing Times
Approved refunds are returned to the original payment method used during purchase. Processing times may vary depending on banks and payment processors.
How to Request a Cancellation
All cancellation or refund requests must be submitted in writing via email to:
info.marysal@yahoo.com